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Chat with a group as your club

Post messages and photos to a group or announcement channel as your club, mention customers, and remove messages from the admin panel.

Read a group's conversation and post to it as your club, with text, a photo, or both. (Under a minute. You need the Community permission.)

Before you begin

Send a message

  1. In your admin menu, click Chat Groups.
  2. Click the group's name.
  3. Click the Chat tab.
  4. Type your message in the box at the bottom. The line above the box shows Posting as your club (Announcing as in an announcement channel).
  5. Press Enter, or click the send button. Press Shift+Enter to start a new line.

The Chat tab of the Morning Drills group in the admin panel. Customer messages from Priya Patel and Marcus Bell show on the left with their photos and reactions. The club's reply "Yes, it is at the front desk. Stop by any time today." shows on the right in blue, marked Riverside Pickleball Club and Sam Taylor. The box at the bottom reads "Posting as Riverside Pickleball Club" above a draft message.

Your message shows at once at the bottom of the chat, and members get a push notification.

Add a photo

  • Click the image icon to the left of the message box and pick a photo.
  • Or paste a photo into the message box, or drag it onto the message area at the bottom.

You can send one photo per message, up to 20 MB. A message can be a photo with no text. A preview shows above the box until you send it; click the × on the preview to remove it.

Mention a customer or the whole group

  • Type @ and the start of a member's name, then pick them from the list. They get a notification that they were mentioned.
  • Type @all to notify every member of the group.

Copy, look up, or delete a message

Point at a message and click the ⋯ button next to it. On a phone, the button always shows.

The menu next to Marcus Bell's message "Left my paddle on court 3. Did anyone pick it up?" with three choices: Copy text, View profile, and Delete message.

  • Copy text copies the message.
  • View profile opens the customer's profile in your admin panel. On a club message, View sender opens the profile of the staff member who sent it.
  • Delete message removes the message for every member. Click Delete to confirm. You cannot undo this.

What customers see

  • Club messages carry your club's name and logo.
  • In a discussion group, customers reply in the chat. In an announcement channel, customers cannot reply, but they can react with an emoji.
  • Customers see photos full size when they tap them.

If something goes wrong

  • A message shows "Not delivered." The message did not reach the server, often because of a dropped connection. Click Retry under the message. A photo you attached is sent again with it.
  • "Image must be under 20 MB" — pick a smaller photo, or take a screenshot of it.
  • "Please select an image file" — only photos can be attached. To share a document, post a link to it.
  • New messages from customers do not appear. Reload the page. New messages usually show without a reload.

Create a group or announcement channel

Create a discussion group or an announcement channel for your club, choose who can find it, and show your groups on your home page.

Manage group members

Add customers to a chat group, remove them, or block them so they cannot rejoin, from the group's Members tab.

On this page

Before you beginSend a messageAdd a photoMention a customer or the whole groupCopy, look up, or delete a messageWhat customers seeIf something goes wrongRelated