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Booking & Guest Passes

Creating a Free Reservation Pass

Give your members a set number of free court reservations per month. Each time a member books a court, one pass is consumed and the booking fee is waived. Example: Premium members get 4 free court reservations per month.

Step 1: Create the booking pass

  1. Go to Booking Passes and open the Booking Passes tab.
  2. Click Create Booking Pass (Create Your First Booking Pass if your club has no passes yet).

  1. Enter a Name. Display Name (Optional) and Description are optional.

  1. Under Pass Applies To, choose Event.
  2. Under Redemption Mode, choose Whole Event/Reservation.
  3. Under User Type, choose Pass Holder Only.

  1. To let members share the pass with their family, turn on Can be redeemed by family members.

  1. Under Event Restrictions, check only Reservations. Leave all event types (Open Play, Clinic, etc.) unchecked — this pass should only apply to court reservations.

Click Create Booking Pass.

Step 2: Add the pass to the membership

Add the pass to the membership so members get their free reservations when the membership starts and again each cycle.

  1. Go to Memberships → Catalog, open the membership and click Edit.
  2. In the Booking passes section, click Add booking pass.
  3. Under Booking pass, pick the pass you created in Step 1.
  4. Set Uses per Cycle to 4.
  5. Set Valid for to 1 Months, or turn on Never Expires to let unused passes carry over.
  6. Set Allocate every to 1 Month(s) and choose an Allocation anchor: Renewal date or Calendar date.
  7. Optional: set a Lead Time that matches how far ahead members can book.
  8. Click Confirm, then Save Changes. If the membership already has members, choose New subscribers only or Apply to all subscribers, then click Confirm and Save.

The Booking passes section of a membership with a pass row that shows its uses, validity and allocation schedule

For every field and option, see Give booking passes with a membership.

How It Works for Members

  1. A Premium member books a court reservation
  2. The system finds an available free reservation pass and applies it
  3. The booking fee is waived — one pass is consumed (e.g., 4 → 3)
  4. After all 4 passes are used, the member pays the regular court fee
  5. On the 1st of next month, 4 new passes are allocated automatically

Members can see their remaining passes in My Profile → Booking Passes.

Key Points

  • The pass covers the full reservation regardless of duration — a 60-minute and 90-minute booking each consume one pass
  • If you want duration-based passes instead (e.g., 5 hours of court time), see Create a Free Court Hours Pass
  • Only court reservations are covered — Open Play, clinics, and other events are not affected
  • Unused passes expire at the end of the month unless you turn on Never Expires when you add the pass to the membership

Creating a Guest Pass

Give your members a set number of free guest visits per month. When a member adds a guest to a reservation or event, the guest's fee is automatically waived — one pass is consumed per guest visit.

Creating a Free Court Hours Pass

Give your members a pool of free court hours per month. Instead of counting individual bookings, the pass tracks total time — each reservation deducts its duration from the pool.

On this page

Step 1: Create the booking passStep 2: Add the pass to the membershipHow It Works for MembersKey Points