Booking & Guest Passes
Learn how to create booking and guest passes, and redeem them.
Booking passes are member benefits: free court time, event entries, lessons or guest visits that renew on a schedule. Start with what passes are, then create templates, allocation rules and packages.
Articles
- What Are Booking Passes? — Booking passes are benefits that members receive as part of their membership — things like "4 open play sessions per month", "10 hours of court time", "20% off clinics", or "unlimited drop-in access".
- Redeeming Booking Passes / Guest Passes
- Creating Booking Passes — This guide walks you through creating a booking pass template step by step.
- Creating an Allocation Rule
- Auto-Allocating with Memberships
- Creating a Guest Pass — Give your members a set number of free guest visits per month.
- Creating a Free Reservation Pass — Give your members a set number of free court reservations per month.
- Creating a Free Court Hours Pass — Give your members a pool of free court hours per month.
- Create a Free Event Pass — Give your members a set number of free event entries per week/month.
- Creating a Free Pass for Events with a Specific Tag — Give your members free access to events tagged with a specific category — like a skill level, age group, or program name.
- Creating a Free Lesson Pass — Give your members free private lessons with a specific coach.
- Create a Family-Shared Pass — Let an entire family share a single pass pool.
- Creating a Pass Package — A Pass Package is a product that bundles one or more booking passes together.
- Creating and Managing Subscriptions — A subscription lets you give users recurring benefits on a set schedule, such as every month or every quarter.
Coach's Own Schedule View
When a coach has a linked user account, they can view their own schedule at My Profile → Coach Schedule.
What Are Booking Passes?
Booking passes are benefits that members receive as part of their membership — things like "4 open play sessions per month", "10 hours of court time", "20% off clinics", or "unlimited drop-in access". Instead of manually tracking what each member is entitled to, booking passes handle it automatically. Each pass has a specific value (number of uses, minutes, or a discount), validity dates, and rules about what it can be used for. When a member books an event or reserves a court, the system checks their available passes and applies the right one.