Create a Family-Shared Pass
Let an entire family share a single pass pool. When family sharing is enabled, all family members linked to the pass holder can use the pass independently — no need to book through the primary member.
Example: A family membership includes 10 hours of court time per month, shared between all family members.
How Family Sharing Works
- The primary member (pass holder) gets the pass allocated via a membership
- All linked family members automatically become pass holders too
- Everyone draws from the same pool — if the pass has 10 hours, the entire family shares those 10 hours
- Family sharing applies to all existing and future allocations of that pass template
Family members are managed through the Family section of a member's profile. Each family member must be linked to the primary member.
Step 1: Create the Pass Template
- Go to Booking Passes → Booking Passes (Manage tab)
- Click Create Booking Pass
Fill in the form:
| Field | Value |
|---|---|
| Name | Family Court Hours |
| Display Name | Family Court Time (optional) |
| Pass Applies To | Event |
| Redemption Mode | By Hours (or Whole Event, depending on your needs) |
| User Type | Pass Holder Only |
Toggle on "Can be redeemed by family members".
Under Event Restrictions, check the event types the pass should cover — e.g., Reservations.
Click Create Booking Pass.
How It Works for Members
- A parent (primary member) has a Family Membership with 3 linked family members
- On the 1st of the month, 600 minutes (10 hours) are allocated to the parent
- All family members can see and use the pass in their own accounts
- The parent books a 90-minute court → 510 minutes remaining
- A family member books a 60-minute court → 450 minutes remaining
- Everyone draws from the same pool until it's used up
- On the 1st of next month, a fresh 600-minute pool is allocated
Every family member sees the same remaining balance under Booking passes in their profile, so the pool is always in sync.
Family Sharing with Different Pass Types
Family sharing works with any pass type and redemption mode:
| Pass TypeHow sharing works | |
|---|---|
| Whole Event (e.g., 4 free reservations) | Each family member's booking consumes one pass from the shared pool of 4 |
| By Hours (e.g., 10 hours of court time) | Each family member's booking deducts from the shared hour pool |
| Percentage Discount (e.g., 20% off) | Each family member gets the discount applied when they book |
| Fixed Discount (e.g., $10 off) | Each family member gets the discount applied when they book |
| Coach / Whole Lesson (e.g., 2 lesson credits) | Each family member can book lessons using the shared credits |
Variations
Per-member passes (no sharing): If you want each family member to get their own separate pass, leave family sharing OFF and create individual allocation rules per membership. Each person gets their own pool.
Guest pass + family sharing: You can enable both family sharing and Guest Only user type — but this is unusual. More commonly, you'd create a family-shared "Pass Holder Only" pass for the family's own bookings and a separate "Guest Only" pass for bringing non-family guests.
Key Points
- Family members share one pool — they don't each get their own allocation. If you allocate 4 passes, that's 4 total for the entire family, not 4 per person.
- Family sharing is set on the pass template, not the allocation rule. Once enabled, it applies to every allocation of that template.
- Adding a new family member to the primary account gives them immediate access to any family-shared passes the primary member has.
- Removing a family member revokes their access to the shared passes.
- Family members are linked through the member's profile — the admin doesn't need to allocate passes to each family member separately.
Creating a Free Lesson Pass
Give your members free private lessons with a specific coach. You can restrict the pass to a specific coach and a specific service type — so the pass covers "1-hour Private Lesson with Coach Sarah" but not 90-minute lessons or other coaches.
Creating a Pass Package
A Pass Package is a product that bundles one or more booking passes together. When a customer purchases the package, the passes are automatically allocated to their account. Unlike allocation rules (which tie passes to memberships), packages are one-time purchases — sold through your online store, POS, or payment links.