How family memberships work
Let one customer share a single membership with their family — spouse, kids, and dependents — on one bill, with optional per-person rule sets and booking passes.
A family membership lets one customer — the organizer — put their family on a single membership instead of buying a plan for each person. Everyone rides the same membership, so there's one bill and one lifecycle: freezing, cancelling, renewing, or a missed payment applies to the whole family automatically. Family members are never billed separately.
What you can offer
- One membership for the whole family. The organizer buys a plan and attaches their family to it. There are no separate subscriptions per person.
- A member limit (optional). Cap how many people can be on the membership — Maximum total members counts the organizer. Leave it off for no limit.
- Member types (optional). Define named types — e.g. Adult, Kid — each with its own rule set and its own booking passes. With no types, every family member just gets the membership's own rule set.
- Self-service or admin-managed. By default the customer manages their own family from their account. You can switch that off so only your staff add or remove members.
Who can be on a family membership
The organizer attaches people from their own family — a spouse with their own account, or an accountless dependent (an adult or kid you manage on their behalf). Each person can hold only one membership per club, so someone who already has their own membership at your club can't also be added as a family member here.
How rule sets and passes reach each person
| Who | Rule set | Booking passes |
|---|---|---|
| Organizer | the plan's own rule set | the plan's own passes |
| Member on a type | the type's rule set (or the plan's, if the type has none) | the type's passes |
| Member with no type | the plan's own rule set | none |
The full breakdown — including capacity, "Same as membership", and the billing-period-only rule for type passes — is in Family member types, rule sets & passes.
Where you'll see family on a membership
- The Family members card on the membership's detail page — the current roster, with each person's type.
- A warning when you cancel — cancelling tells you it also removes access for the family members on the membership.
- Per-member history — each customer's membership history shows the family memberships they've held.
Start here
- Set up a family membership — turn on the switch, set a limit, add member types, and choose who manages the roster.
- Family member types, rule sets & passes — exactly who gets which rule set and which passes, and the limits that apply.
- For the customer's side, see Add family members to your membership.