How OpenCourt sends your club's emails (overview)

The three parts of your email identity — sender name, From address, and reply-to — and where a customer's reply goes.

Every booking confirmation, event reminder, and receipt OpenCourt sends carries your club's identity. This page explains its three parts and where a customer's reply goes.

The three parts of your email identity

Part	What the customer sees
Sender name	The name in their inbox, such as Bocce House. Defaults to your club name.
From address	The address the email comes from. Defaults to notifications@getopencourt.com. You can send from your own domain instead.
Reply-to email	Where their reply goes when they click Reply.

Where does a customer's reply go?

If you set a reply-to email, replies go there.
If you send from your own domain and have no reply-to, replies go to your From address.
If neither is set, replies do not reach your club.

A customer who answers "your court is booked for Saturday" expects your front desk to read it. Set a reply-to — see Set your email sender name and reply-to address.

Does this change my campaigns?

If OpenCourt runs email campaigns for your club, they keep their own sender name and reply-to, shown in the Campaign settings card at the bottom of the page. The From address is the one thing they share: once you choose an address on your own domain, campaigns send from it too.

To change your campaign settings, email support@getopencourt.com.

Guides in this collection

Set your email sender name and reply-to address — the five-minute setup every club should do.
Send emails from your own domain — replace notifications@getopencourt.com with an address at your own domain, using two DNS records.