How OpenCourt sends your club's emails (overview)
The three parts of your email identity — sender name, From address, and reply-to — and where a customer's reply goes.
Every booking confirmation, event reminder, and receipt OpenCourt sends carries your club's identity. This page explains its three parts and where a customer's reply goes.
The three parts of your email identity
| Part | What the customer sees |
|---|---|
| Sender name | The name in their inbox, such as Bocce House. Defaults to your club name. |
| From address | The address the email comes from. Defaults to notifications@getopencourt.com. You can send from your own domain instead. |
| Reply-to email | Where their reply goes when they click Reply. |
Where does a customer's reply go?
- If you set a reply-to email, replies go there.
- If you send from your own domain and have no reply-to, replies go to your From address.
- If neither is set, replies do not reach your club.
A customer who answers "your court is booked for Saturday" expects your front desk to read it. Set a reply-to — see Set your email sender name and reply-to address.
Does this change my campaigns?
If OpenCourt runs email campaigns for your club, they keep their own sender name and reply-to, shown in the Campaign settings card at the bottom of the page. The From address is the one thing they share: once you choose an address on your own domain, campaigns send from it too.
To change your campaign settings, email support@getopencourt.com.
Guides in this collection
- Turn on email campaigns for your club — connect your domain with two DNS records, then ask OpenCourt to turn campaigns on.
- Send an email campaign — email a group of your customers, then see who it went to.
- Set your email sender name and reply-to address — the five-minute setup every club should do.
- Send emails from your own domain — replace notifications@getopencourt.com with an address at your own domain, using two DNS records.
- Find where your domain's DNS is managed — then follow the guide for your provider: GoDaddy, Squarespace, Wix, Cloudflare, Namecheap, Network Solutions, IONOS, Bluehost, or Hostinger.
Connect OpenCourt to Zapier
Send new customers, memberships, bookings, signups, payments and refunds from OpenCourt to Google Sheets, your CRM, email tools and thousands of other apps with Zapier.
Set your email sender name and reply-to address
Choose the name customers see in their inbox and the inbox that receives their replies, then send a test to confirm it works.