Event Reminders

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Setting Up Default Event Reminders (By Event Type)

Default reminders apply to all new events you create for a specific event type.

1. Go to Settings.

2. Open General Settings.

   

3. Scroll to Reservations & Event Reminders.

4. Choose which event types should have reminders (e.g. Open Play, Clinics, Leagues, Tournaments).

5. Set how long before the event the reminder should be sent:

   • Minutes (e.g. 90 minutes before)
   • Hours (e.g. 3 hours before)
   • Days (e.g. 1 or 2 days before)

These settings will apply to all newly created events of that type going forward (they do not apply retroactively to past events).

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Customizing Reminders for a Specific Event

If you want different reminder behavior for one specific event you can do it when you create this event or when you edit it:

1. In Event Settings, find Event Reminders (under the event type).
2. Toggle reminders ON or OFF for that event.
3. Adjust the reminder timing if needed.

This allows you to:

• Enable reminders for one event only

• Disable reminders for a specific event while keeping them on for others

• Override the default timing for that event

  

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How Reminders Are Sent

When reminders are enabled:

• Participants receive an email reminder
• The message includes:
  • A friendly reminder
  • Event name and type
  • Date, time, and location
  • Other relevant event details

Reminders are sent automatically based on the timing you set.

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When to Use Event Reminders

• Leagues or tournaments with long signup periods

• Clinics that require advance registration

• Events where attendance is critical

• Any event where reducing no-shows improves the experience

  

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Key Notes

• Event reminders can be controlled at both:
  • The event type level
  • The individual event level
• You can turn reminders on or off anytime before the event starts.

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Event Reminders give clubs flexible control over communication and help ensure players show up informed and on time.