Event Waitlist

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Enabling a Waitlist for an Event

When creating an event:

1. Fill in all the usual event details (name, description, type, pricing, capacity).

2. Scroll to the Waitlist section.

3. Toggle Enable Waitlist ON.

4. Choose the waitlist type:

   • Simple Waitlist
   • Sequential Waitlist

5. Finish creating the event as usual.

   

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Simple Waitlist

A Simple Waitlist notifies everyone on the waitlist at the same time as soon as a spot becomes available, and it is best when you want minimal setup.

How it works

• Until the event reaches capacity, it behaves like a normal event.

• Once full, users can no longer join — but they’ll see a Join Waitlist button.

  

• Users can:

  • Join the waitlist

  • See how many people are currently waiting

  • Leave the waitlist at any time

    

When a spot opens

A spot can open if:

• A participant cancels
• An admin increases event capacity

When this happens:

• All waitlisted users receive a push notification and email.
• The event becomes open again.
• Whoever joins first gets the spot.
• The event is also open to the public — not just the waitlist.

Why join the waitlist?

The advantage is early notification — waitlisted users are alerted immediately when a spot becomes available.

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Sequential Waitlist

A Sequential Waitlist gives clubs more control by inviting users in order, in small groups or one at a time.

Additional setup required

When selecting Sequential Waitlist, you’ll configure:

• How many people are invited at a time (e.g. 2 people at a time)

• Invitation interval (e.g. every 5 minutes)

• Optional: Open event to public after waitlist is exhausted

  

How it works

• Users are invited in the order they joined the waitlist.

  

• Only the invited group can join during their invitation window.

• If a user joins and takes the spot, all further invitations stop automatically.

• If no one joins from :

  • The system invites the next group after the set interval.
  • Or, if enabled, opens the event to public access after the waitlist is exhausted.

Important rules

• Only people on the waitlist can join via a Sequential Waitlist, they can’t add guests with them.
• Each waitlisted person must join individually when it’s their turn.
• The earlier a user joins the waitlist, the better their chances.

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Admin Controls

Admins can manage waitlists directly:

• Add users to the waitlist manually

• Remove users from the waitlist

  

If an admin adds a waitlisted user to the event:

• That user is automatically removed from the waitlist
• The next eligible waitlisted user moves up in line

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When to Use Each Type

Use Simple Waitlist if you want:

• Quick setup
• First-come, first-served access
• Public access as soon as a spot opens

Use Sequential Waitlist if you want:

• Controlled invitations
• Priority based on waitlist order
• Less competition when a spot opens

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The Event Waitlist feature helps clubs maximize attendance, reduce empty spots, and give players a fair chance to join popular events — even when they fill up fast.